Sylva Institute of Technology delivers TEVETA-aligned, competency-based technical and vocational education at Showgrounds, Republic of Zambia.
General Hospitality
Sylvia Institute of Technology
General Hospitality
The GH-03 General Hospitality programme provides a comprehensive foundation across all key areas of hotel and hospitality operations. Students gain practical, industry-ready skills in front office, housekeeping, food and beverage service, reservations, customer service, tourism, and professional conduct. The curriculum is firmly grounded in Zambian hospitality and tourism realities — from luxury safari lodges and Victoria Falls hotels to Lusaka city hotels and Copperbelt guesthouses — equipping graduates to step confidently into roles across Zambia's growing hospitality sector.
Programme Objectives
- Understand the global and Zambian hospitality industry landscape
- Operate front office, housekeeping, and accommodation functions
- Apply customer service standards and communication protocols
- Manage reservations, bookings, and guest relations
- Demonstrate health, safety, and emergency procedures
- Apply professional grooming and workplace ethics
Career Outcomes
- Hotel Receptionist
- Guest Relations Officer
- Hospitality Supervisor
- Tourism Officer
Key Skills
- Front Office Operations
- Housekeeping
- Guest Relations
- Reservations
- Tourism Services
Certification: Sylva Institute Certificate — TEVETA-Aligned National Craft Certificate
Entry Requirements: Basic literacy recommended; TEVETA Level 3 programme entry standards
Programme Structure — 11 Modules
Duration: 3 Months (12 weeks). Tuition: K4,500 + K100 application fee. Award: Sylva Institute Certificate.
Module 1: Overview of the Global & Zambian Hospitality IndustryWeek 1
Phase: Foundation | Duration: Week 1
Module 2: Hotel Departments & Their InterdependenciesWeek 2
Module 3: Front Office & Reception OperationsWeek 3-4
Module 4: Accommodation Operations & Room ManagementWeek 5
Module 5: Food Production & Service FundamentalsWeek 6
Module 6: Customer Service — Standards & ProtocolsWeek 7
Module 7: Communication Skills — Verbal & WrittenWeek 8
Module 8: Reservations & Bookings ManagementWeek 9
Module 9: Health, Safety & Emergency ProceduresWeek 10
Module 10: Introduction to Tourism & Travel ServicesWeek 11
Module 11: Professional Grooming & Workplace EthicsWeek 12
References & Resources
- YouTube: Introduction to the Hospitality Industry — https://www.youtube.com/watch?v=tMhHMWIeM-E
- YouTube: Zambia Tourism Overview — https://www.youtube.com/watch?v=7PkI6jFMz-w
- Zambia Tourism Agency (ZTA)
- Hospitality Association of Zambia (HASZ)
Sylvia Institute of Technology
GH-03 ProgrammeThe GH-03 General Hospitality programme provides a comprehensive foundation across all key areas of hotel and hospitality operations. Students gain practical, industry-ready skills in front office, housekeeping, food and beverage service, reservations, customer service, tourism, and professional conduct. The curriculum is firmly grounded in Zambian hospitality and tourism realities — from luxury safari lodges and Victoria Falls hotels to Lusaka city hotels and Copperbelt guesthouses — equipping graduates to step confidently into roles across Zambia's growing hospitality sector.
Assessment & Certification
Sylva Institute Certificate — TEVETA-Aligned National Craft Certificate
This GH-03 programme follows TEVETA competency-based training (CBT) standards. Assessment includes practical demonstrations, workplace tasks, and module evaluations across 11 modules over 3 Months (12 weeks).
Alignment: TEVETA-Aligned National Craft Certificate